Oncology Concierge Pharmacy Technician

About the role

Onco360 Pharmacy is seeking Oncology Concierge Technicians to join their dedicated team in Waltham, MA. This is a full-time position, with Remote Work possible.

Responsibilities

• Support pharmacists and pharmacy operations by assisting with dispensing specialty medications, resolving patient and provider inquiries, and ensuring compliance with pharmacy regulations and manufacturer programs.
• Provide first-call resolution for patient and provider inquiries, triage calls to appropriate departments.
• Phone support - Coordinate medication deliveries and collect co-payments. Inbound calls should be handled using first call resolution customer service practices.
• Understand unique attributes and business rules specific to Manufacturer programs that participate with Concierge Services.
• Perform duties as assigned by Sr Mgr, Ops Processes & Concierge Service specific to needs of manufacturer relationship.
• Performs activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs.
• Contributes to team effort by accomplishing related tasks as needed and other duties as assigned.

Requirements

• A High School Diploma or GED
• 1+ years of pharmacy experience
• Registration with Board of Pharmacy (as required by state law)
• Strong communication, organizational, and customer service skills
• Self-motivated, organized, detail-oriented, and adaptable to changing priorities
• Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills

Qualifications

• Required: High School Diploma or GED
• Preferred: Certified Pharmacy Technician (PTCB)
• 3+ years pharmacy experience
• Specialty pharmacy experience

Skills

• Strong communication, organizational, and customer service skills
• Self-motivated, organized, detail-oriented, and adaptable to changing priorities
• Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills

Benefits

• Medical
• Dental
• Vision
• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Quarterly Incentive Bonus
• Paid Volunteer Day
• Referral Incentive Program
• Company Paid Life Insurance; and Short/Long-Term Disability

Pay

Starting at $24.00/hr and up. Sign-On Bonus: $5,000 for employees starting before July 31st, 2026.

Schedule

Monday–Friday, shifts varying from 9:00 AM–5:30 PM or 11:30 AM–8:00 PM EST, some shifts include Saturdays.