Oncology Concierge Technician - Pharmacy

About the Role

Oncology Concierge Technician – Onco360 Pharmacy. This is a full‑time, remote work opportunity supporting pharmacists and pharmacy operations. The position is based in Woodridge, IL and serves patients nationwide.

Why Join Us?

Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with purpose: help patients access life‑saving medications. Supportive culture: we value teamwork, respect, integrity, and passion. Growth opportunities: we invest in your professional and personal development.

Responsibilities

• Provide first‑call resolution for patient and provider inquiries, triaging calls to appropriate departments.
• Phone support – coordinate medication deliveries and collect co‑payments, handling inbound calls using first‑call resolution customer service practices.
• Understand unique attributes and business rules specific to manufacturer programs that participate with Concierge Services.
• Perform duties as assigned by the Sr. Manager, Ops Processes & Concierge Service, including verifying on‑label status, offering HUB enrollment opportunities, and researching pending patients for updates.
• Perform activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs.
• Contribute to team effort by accomplishing related tasks as needed and other duties as assigned.

Requirements

• High School Diploma or GED.
• 1+ years of pharmacy experience.
• Strong communication, organizational, and customer service skills.
• Self‑motivated, organized, detail‑oriented, and adaptable to changing priorities.
• Pharmacy or healthcare‑related knowledge, including pharmacy terminology (sig codes, Roman numerals, brand/generic medication names), basic math and analytical skills, and intermediate typing/keyboarding skills.
• Pharmacy Technician State License/Registration (per State Board of Pharmacy).
• Certain states also require National Pharmacy Technician Certification (CPhT via PTCB/NHA).
• Preferred: Certified Pharmacy Technician (PTCB).
• Preferred: 3+ years pharmacy experience.
• Preferred: Specialty pharmacy experience.

Benefits

• Medical, Dental, Vision
• 401(k) with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Quarterly Incentive Bonus
• Paid Volunteer Day
• Referral Incentive Program
• Company‑paid Life Insurance; Short‑Term and Long‑Term Disability

Pay

Starting at $20.00/hr and up. Sign‑On Bonus: $5,000 for employees starting before October 31, 2026.

Schedule

Monday–Friday; 9:30 AM – 5:00 PM ET, 10:00 AM – 6:30 PM ET, 10:30 AM – 7:00 PM ET, 11:00 AM – 7:30 PM ET.