Onboarding Operations Specialist

Key Responsibilities

• Oversee and project manage the network inventory onboarding process
• Lead biweekly calls with customers and manage customer communications
• Day to day management of offshore onboarding team (3 individuals)
• Design, implement and improve scalable workflows and processes including tooling, automation and AI Agents.
• Collaborate cross-functionally with Sales, Operations, Engineering and Product to ensure a seamless customer experience and identify gaps in existing processes and systems

Ideal Qualifications

• 1-2+ years experience of startup operations, tech or consulting
• Demonstrated excellent project management skills, can critically analyze existing processes and identify opportunities for process improvement
• High degree of comfort with Excel, including ability to manage and manipulate large data sets
• Demonstrated high EQ, as this role is very customer facing and also requires managing a team day-to-day
• Highly organized and detail-oriented, ability to prioritize
• Strong team player who can also work and execute independently