Onboarding Liaison (Recruiting)

About the role

Loenbro is a trusted, long‑term construction lifecycle partner to thousands of customers across the U.S., offering services in Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. The Onboarding Liaison owns background check submission and candidate follow‑up for newly hired candidates, working alongside Onboarding Coordinators to ensure checks are sent promptly after offer acceptance, follow‑up within 24‑48 hours, and keep recruiters and onboarding partners informed so new hires can start on schedule.

Responsibilities

• Send background check requests in the vendor platform within [24‑48] hours of offer acceptance.
• Review all open background checks daily and contact candidates within 24‑48 hours if a check has not been started or completed, continuing follow‑up until submitted.
• Monitor the status of all open background checks and keep a tracker updated daily.
• Contact candidates by phone, email, and text to collect missing information, documents, or authorizations.
• Clearly explain the background check process and set candidate expectations on timing and next steps.
• Coordinate with the background check vendor to resolve delays, discrepancies, or data issues.
• Work alongside Onboarding Coordinators to take background check tasks off their plates and communicate check status so they can confirm readiness for day one.
• Keep recruiters informed of status changes, delays, and at‑risk start dates.
• Escalate adverse or unclear results to HR/Compliance per company procedure (this role does not make hiring eligibility decisions).

Requirements

• 0‑2 years of experience in HR, recruiting, customer service, administration, or a similar role.
• Excellent written and verbal communication skills.
• Strong organization and follow‑through, with the ability to manage many open items at once.
• Comfort having professional but sometimes sensitive conversations with candidates.
• Proficiency with Microsoft Office or Google Workspace.
• Ability to handle confidential information with discretion.

Qualifications

• Basic knowledge of FCRA or background screening (preferred).
• Internship or coursework in HR, business, or a related field (preferred).
• Bilingual a plus (preferred).

Skills

• Proactive and persistent without being pushy.
• Detail‑oriented, since small data errors can delay a check.
• Empathetic and professional with candidates in stressful situations.
• Dependable and deadline‑driven.
• Eager to learn and grow within Talent Acquisition.

Benefits

• Competitive salary.
• Comprehensive benefits package: medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holiday pay.
• Life and disability insurance.
• Professional development and training opportunities.
• Employee assistance program (EAP).