Onboarding and Credentialing Field Support Specialist I

About the role

Amergis, formerly known as Maxim Healthcare Staffing, has served clients and communities by connecting people to meaningful work since 1988. We provide opportunities to healthcare and school-based professionals ready to work in hospitals, government facilities, or schools. Through partnership and innovation, Amergis creates staffing experiences to deliver workforce solutions. The Onboarding and Credentialing Field Support Specialist provides high-level customer service to caregivers, field staff, clients, patients, offices, and coworkers, contributing to an office culture defined by high energy, strong accountability, and team orientation.

Responsibilities

• Demonstrate proficiency in essential job functions and continuous improvement
• Establish and maintain effective communication channels within the Hub and with clients, caregivers, field staff, and office-based team members
• Provide excellent customer service to all constituents
• Maintain proficiency in all support functions and activities to ensure office operations are met, under the guidance of the Field Support Manager
• Meet and maintain HIPAA regulations regarding Protected Health Information
• Proactively assist candidates through the onboarding process by engaging and supporting their progress
• Track and monitor pre-assignment and contract-specific requirements to ensure compliance prior to activating newly hired caregivers
• Perform data entry, validation, and maintain data integrity for all credentialing requirements for caregivers and field staff
• Coordinate activities to obtain updated credentials from caregivers and field staff prior to expiration
• Adapt to and incorporate the latest technology into daily processes to achieve maximum efficiency
• Display strong organizational and time management skills to efficiently support multiple offices
• Assist with office administrative functions, including ordering supplies, answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles
• Perform other duties as assigned

Minimum Requirements

• High school diploma or equivalent degree required
• Undergraduate degree preferred
• One year of work experience in a team environment preferred
• Excellent verbal and written communication skills
• Proficiency with computers, including Microsoft Office
• Ability to work independently and multitask effectively while maintaining attention to detail
• Ability to effectively elicit from and provide information to all team members, caregivers, and clients using strong communication skills

Benefits

• Medical/Prescription
• Dental
• Vision
• Health Advocacy (company paid if enrolled in Medical)
• Health Advocate Employee Assistance Program
• Health Savings Account
• 401(k) with Company Match
• Profit Sharing
• Short Term Disability
• Long Term Disability
• Primary Caregiver Leave
• Parental Leave
• Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary Life and Accidental Death and Dismemberment Insurance
• Hospital Expense Protection Plan
• Critical Illness Insurance
• Accident Insurance
• Dependent Care Flexible Spending Account
• Home and Auto Insurance
• Pet Insurance
• MilkStork
• Transportation Benefit
• Educational Assistance Program
• College Partnership Program
• Paid Time Off/Company Holidays