IT Field Support Specialist

What You Will Do

• Provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, and teleconferencing equipment
• Conduct site surveys and document existing configurations and user requirements
• Analyze hardware requirements and assist with equipment procurement and installation planning
• Install, configure, troubleshoot, repair, and test hardware, operating systems, and software applications
• Support network upgrades, structured cabling, and communications infrastructure, including fiber optic and Ethernet connectivity
• Maintain workstations, servers, printers, telephone systems, and related IT equipment
• Build custom interconnecting cables as needed
• Train end users on hardware operation and basic troubleshooting
• Document work performed using ticketing systems and follow established standard operating procedures
• Collaborate with technical teams and provide exceptional customer support both remotely and on-site

Key Responsibilities

Provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, and teleconferencing equipment
Conduct site surveys and document existing configurations and user requirements
Analyze hardware requirements and assist with equipment procurement and installation planning
Install, configure, troubleshoot, repair, and test hardware, operating systems, and software applications
Support network upgrades, structured cabling, and communications infrastructure, including fiber optic and Ethernet connectivity
Maintain workstations, servers, printers, telephone systems, and related IT equipment
Build custom interconnecting cables as needed
Train end users on hardware operation and basic troubleshooting
Document work performed using ticketing systems and follow established standard operating procedures
Collaborate with technical teams and provide exceptional customer support both remotely and on-site

Required Skills and Qualifications

• Experience installing, repairing, and troubleshooting computer hardware and peripherals
• Proficiency with Microsoft Windows operating systems, software installation, antivirus, and security updates
• Working knowledge of Active Directory, Group Policy, and Microsoft Office applications
• Experience providing remote desktop and end-user support
• Strong analytical, organizational, communication, and customer service skills
• Ability to work independently while managing multiple priorities

Education and Experience

A high school diploma or GED is required.
Two or more years of hands-on IT support experience in a desktop, field support, or hardware technician role are preferred.

Certifications

A Security+ certification or other DoD 8570/8140 compliant certification is preferred.

Clearance Requirement

Must possess an active TS SCI with appropriate Polygraph to be considered for this role.

Why Choose Independent Software

At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.
When you join us, you will:
Support critical national security missions that matter
Be part of a close-knit, employee-first culture where your voice is heard
Expand your skills through ongoing training, mentorship, and career development
Enjoy competitive compensation, generous benefits, and work-life balance

Application Information

Ready to take the next step in your career? Join us and be part of something bigger. Apply today. We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.