Onboarding and Credentialing Field Support Specialist I

Amergis, formerly known as Maxim Healthcare Staffing, has served clients and communities by connecting people to meaningful work since 1988. We provide opportunities to healthcare and school-based professionals, ready to work in hospitals, government facilities, or schools. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.

About the role

The Onboarding and Credentialing Field Support Specialist provides high-level customer service to caregivers, field staff, clients, patients, offices, and coworkers. This role contributes to a culture defined by high energy, strong accountability, team orientation, and a focus on professional development.

Responsibilities

• Demonstrate a professional, proactive attitude and maintain effective communication with clients, caregivers, field staff, and office-based team members.
• Provide excellent customer service to all constituents under the guidance of the Field Support Manager.
• Document and maintain proficiency in all support functions to ensure office operations are met.
• Meet and maintain HIPAA regulations regarding Protected Health Information.
• Proactively assist candidates through the onboarding process by engaging and supporting their progress.
• Track and monitor pre-assignment and contract-specific requirements to ensure compliance before activating newly hired caregivers.
• Handle data entry, validation, and integrity for all credentialing requirements for caregivers and field staff.
• Coordinate activities to obtain updated credentials from caregivers and field staff prior to expiration.
• Adapt to and incorporate the latest technology into daily processes for maximum efficiency.
• Display strong organizational and time management skills to support multiple offices efficiently.
• Assist with office administrative functions, such as ordering supplies, answering phones, photocopying, and managing faxes.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent degree required; undergraduate degree preferred.
• One year of work experience in a team environment preferred.
• Excellent verbal and written communication skills.
• Proficiency with computers, including Microsoft Office.
• Ability to work independently, multitask effectively, and maintain attention to detail.
• Strong communication skills to elicit and provide information to team members, caregivers, and clients.

Benefits

• Medical, prescription, dental, and vision coverage.
• Company-paid Health Advocacy Program (if enrolled in medical).
• Health Advocate Employee Assistance Program.
• Health Savings Account (HSA).
• 401(k) with company match and profit sharing.
• Short-term and long-term disability coverage.
• Primary Caregiver Leave and Parental Leave.
• Life and Basic Accidental Death and Dismemberment Insurance.
• Voluntary Life and Accidental Death and Dismemberment Insurance.
• Hospital Expense Protection Plan, Critical Illness Insurance, and Accident Insurance.
• Dependent Care Flexible Spending Account.
• Home, auto, and pet insurance options.
• MilkStork and transportation benefits.
• Educational Assistance Program and College Partnership Program.
• Paid Time Off and company holidays.

Benefit eligibility is dependent on employment status.