IT Field Support Specialist I

About the role

The IT Field Support Specialist I is an entry-level position with less than three years of experience. This role requires strong communication skills, the ability to manage clients effectively, and a proactive approach to resolving issues promptly.

Responsibilities

• Provide world-class IT services to our customers
• Maintain excellent customer relationships with all clients
• Daily time entry accounting for at least 8.0 hours
• Provide Help Desk phone support
• Visit client sites and perform onsite support or projects
• Ensure that resolution occurs within the timeline, is tested, verified by the client, and to their satisfaction
• Alerting: Monitor new alerts and escalate as necessary
• Patching: Monitor and verify successful patching by NOC and make sure patched systems are back online
• Timely status updates, ideas to address issues, set expectations, and set priorities appropriately
• Apply fundamental troubleshooting skills to issues before escalating tickets
• On-Call Rotation as Scheduled

Requirements

• Self-motivated and high level of enthusiasm
• Enjoys helping people, no matter how simple the problem
• Enjoys sharing information, supporting others, and working on a team to achieve team goals
• Takes a personal interest in, and responsibility for quality of work performed
• Takes ownership of tasks and follows through to ensure complete resolution
• Understands that the success of individuals is measured by the success of their teams
• Able to provide accurate time estimates for how long a task will take
• Pays close attention to detail while performing technically detailed tasks
• Quickly learns new technologies and adapts to rapid changes
• Articulates technical information clearly and simply to non-technical people

Qualifications

• Excellent Verbal and Written English Communication
• College degree in a related field
• Eager to learn
• Takes and follows directions well

Skills

• Experience with desktop operating systems (Windows 10, 11, macOS)
• Basic knowledge of Microsoft 365 SaaS Apps and administering them
• Basic understanding of Microsoft Server OS and Cloud Infrastructures (Windows Server 2016, 2019, 2022, and Azure)
• Understanding of TCP/IP and troubleshooting network and Internet connectivity such as DHCP and DNS
• Understanding of the relationship between switches, wireless APs, firewalls, patch panels and connecting nodes to a network
• Working Knowledge of Wireless Technologies

Benefits

TruAdvantage offers a total compensation range of $50,000–$80,000 annually, with compensation varying based on factors such as skills, experience, and location. This range reflects the company's good faith estimate of base pay in compliance with applicable pay transparency laws, including those in California, Colorado, New York City, and Washington. Compensation may be adjusted based on the candidate’s work location.

Pay

The total compensation range for this position is $50,000–$80,000 annually. Compensation will vary based on factors such as skills, experience, and location.

Schedule

Not specified.