IT Field Support Specialist

Job Responsibilities

• Provide Tier 2 and Tier 3 technical support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
• Troubleshoot, repair, test, and maintain enterprise hardware to maximize system availability and performance.
• Conduct site surveys to assess existing configurations, infrastructure, and customer requirements.
• Develop technical documentation, configuration diagrams, and records supporting system installations and infrastructure changes.
• Analyze hardware requirements and prepare technical specifications for equipment procurement.
• Develop installation schedules and support hardware deployment projects.
• Prepare installation, testing, and project completion documentation.
• Install, configure, and support computer hardware, peripherals, communications equipment, and associated cabling.
• Build and install specialized interconnecting cables supporting unique hardware integrations.
• Maintain government and vendor fiber optic modems, multiplexers, Ethernet infrastructure, fiber optic cabling, and telephone systems.
• Train end users on the proper use and maintenance of installed hardware and equipment.
• Utilize ticketing systems to document incidents, track work, and support IT service management processes.
• Provide remote and onsite end-user technical support while resolving connectivity and hardware issues.
• Collaborate with engineering teams, vendors, and business units to support infrastructure improvements and project success.

Minimum Requirements

• Active TS/SCI clearance with Polygraph required.
• Current customer access required.
• High school diploma or GED.
• One (1) to two (2) years of relevant IT support experience.
• DoD 8570 certification required.
• Security+ certification preferred.
• Experience installing, repairing, and troubleshooting computer hardware and peripherals.
• Experience installing Microsoft Windows operating systems, software applications, antivirus software, and security patches.
• Demonstrated ability to read, interpret, and apply technical manuals and schematics.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Access.
• Experience supporting Microsoft Windows 7 and Windows 10 operating systems.
• Familiarity with Active Directory security and policies.
• Experience providing remote end-user technical support.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently while effectively managing multiple priorities.