Office Support Specialist II, On Call #83

About the role

The On Call, Office Support Specialist II at LifeWorks NW supports clinical staff in a fast-paced, clinical front office setting. This position handles a variety of administrative tasks and serves as a resource to both staff and clients.

Responsibilities

• Answer phones and direct calls using a multi-line system
• Greet visitors and determine the nature and purpose of their visit
• Direct visitors to appropriate destinations
• Assist with insurance verifications and set client fees
• Manage office paperwork and maintain records in proprietary software
• Update and maintain appointment calendars
• Handle data entry, run reports, and manage office supplies
• Receive and record payments, schedule appointments, and manage customer complaints
• Provide information about the establishment and its services
• Unload and sort courier items and office supplies

Qualifications

• High school diploma or equivalent
• Previous experience or formal education in a clinical setting preferred
• Prior experience as a receptionist, preferably in a mental health setting
• Ability to perform essential functions without creating a direct threat to others
• Good computer skills, including knowledge of Outlook, Word, Excel, 10-key, and electronic record systems
• Effective communication skills and ability to maintain cooperative relationships in a culturally diverse environment
• May require fluency in another language and experience in a specific culture
• Ability to work some evenings and/or weekends