Office Services Specialist (On Call)

About the role

The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support.

Responsibilities

• Provides exceptional world class service to all clients (in all forms of communication).
• Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures.
• Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments.
• Affords assistance with copy/print production and/or monitors the copy/print equipment for satisfactory functionality.
• Performs binding services such as GBC, Velo, Coil, and Wire Internal.
• Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper).
• Performs duties of scanning and imaging documents and light copy/print reproduction services.
• Maintains the Office Services Center area in a neat and orderly fashion.
• Serves as a point of contact for guests and new clients.
• Oversees office equipment maintenance and safety tests.
• Breakroom organization, cleaning, and stocking.
• Monitors level of office supplies on the floors while replenishing.
• Inventories office supplies and orders accordingly.
• Welcomes guests, receives and catalogs guest information, and orient new clients.
• Represents SPS Global and our clients positively in all interactions (in person, on the phone, and over email).
• Exhibits a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams.
• Answers and properly routes global calls.
• Logs visitors into the registration system.
• Provides light administrative support to staff as directed.

Qualifications and Education Requirements

• High School Diploma (or equivalent) required.
• 6+ months prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Physical Demands

• Approximately 50% of the time this position requires the below physical demands:
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance.
• Ability to walk bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability).