Office Services Specialist - On Call

About the role

The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements.

Responsibilities

• Provides exceptional world class service to all clients (in all forms of communication).
• Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures.
• Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments.
• Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality.
• Provide binding services such as GBC, Velo, Coil, and Wire Internal.
• Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper).
• Performs duties of scanning and imaging documents and light copy/print reproduction services.
• Maintains the Office Services Center area in a neat and orderly fashion.
• Service and replenish the pantry, conference, kitchen, or meetings areas.
• Provides general and preventative office maintenance & repair duties.
• Oversees office equipment maintenance and safety tests.
• Breakroom organization, cleaning, and stocking.
• Meeting room and conference room set ups.
• Maintains level of office supplies on the floors while replenishing.
• Inventories office supplies and orders accordingly.
• Provides reception or concierge (front of office) coverage as needed.
• Welcome guests, receive and catalog guest information, and orient new clients.
• Represent SPS Global and our clients positively in all interactions (in person, on the phone, and over email).
• Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service.
• Exhibit a courteous and gracious personality even in stressful situations and build professional relationships with customers and other teams.
• Answers and properly routes global calls.
• Logs visitors into the registration system.
• Provides light administrative support to staff as directed.

Qualifications and Education Requirements

• High School Diploma (or equivalent) required.
• 6+ months prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Physical Demands

• Approximately 50% of the time this position requires the below physical demands:
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability).

Travel

• Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation.
• Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need.
• Travel distance will be predominately within the FSS’s assigned region.

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

What We Offer

• EEO Employer
• Equal Opportunity Employer
• Compliance with all laws requiring equal employment opportunities.

Contact Information

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.

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Application Instructions

By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.