Office Services Specialist (On Call)

About the role

The Office Services Specialist (On Call) provides exceptional office and mail services in a "floating" capacity for positions where regular employees are out of office or for particular projects requiring additional coverage. This role covers various office services such as mail, reception, hospitality, facilities, and copy/print.

Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors.
• Assists with light facilities duties as needed, such as troubleshooting tickets, ordering supplies, stocking kitchens/service areas with supplies.
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
• Manages outgoing mail/package transactions. Notifies employees upon receipt of inbound deliveries. Distributes mail/packages to company personnel.
• Affords assistance with office moves. Assists with copy/print orders and/or monitors copy/print equipment for satisfactory functionality.
• May be asked to help set up/ take down conference rooms for meetings/events.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and provides guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to clients.
• Provides reception/concierge (front of office) coverage as needed.

Qualifications and Education Requirements

• High School Diploma (or equivalent) required.
• 6+ months prior work experience preferred.
• Ability to work assigned work hours determined by the manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Physical Demands

Approximately 50% of the time this position requires the below physical demands: fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs., ability to walk, bend, kneel, stand, and/or sit for an extended period of time, manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.), ability to lift or move 40 lbs. or greater frequently.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. The pay range is $20 - $20 USD.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.