Office Support Specialist II, On Call #356

About the role

The On Call, Office Support Specialist II at LifeWorks NW supports clinical staff in a fast-paced clinical front office setting. This role involves answering inquiries, obtaining information, and performing various administrative tasks.

Responsibilities

• Answer phones and direct visitors to appropriate destinations
• Greet and assist clients and staff
• Perform insurance verifications, set client fees, and manage payment agreements
• Update and maintain records in proprietary software
• Manage office paperwork and flow
• Serve as a back-up for other administrative positions as needed
• Handle data entry, reference information, schedule appointments, and run reports
• Perform scanning, copying, and faxing as needed
• Receive and record payments, and maintain appointment calendars
• Provide information about the establishment and handle customer complaints
• Unload and sort courier items and office supplies as needed

Qualifications

• High school diploma/GED or equivalent
• Previous experience or formal education in a clinical setting preferred
• Prior experience as a receptionist in a mental health setting preferred
• Good computer skills including knowledge of Outlook, Word, Excel, 10-key, and electronic record systems
• Ability to master proprietary software including on-line scheduling and billing
• Effective communication skills and ability to maintain cooperative relationships in a culturally diverse environment
• May require fluency in another language and experience in a specific culture
• Ability to work some evenings and/or weekends may be required