Office Support Specialist (On Call)

About the role

The Field Service Representative/Office Services Specialist (On Call) reports to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. This temporary position provides exceptional office and mail services in a “floating” capacity, covering mail, reception, hospitality, facilities, copy/print, and related functions at various client sites on short notice.

Responsibilities

• Provide 5‑star customer service to all employees in all forms of communication.
• Answer calls and deliver an exceptional experience for incoming/outgoing visitors.
• Assist with light facilities duties, including opening troubleshooting tickets, ordering supplies, and stocking kitchens/service areas.
• Receive inbound mail/packages, sort them, and input data into chain‑of‑custody software.
• Manage outgoing mail/package transactions and perform shipping/receiving duties.
• Notify employees upon receipt of inbound deliveries and distribute mail/packages to personnel.
• Assist with office moves and copy/print orders; monitor copy/print equipment for proper functionality.
• Set up and take down conference rooms for meetings/events as needed.
• Proactively seek additional work during downtime.
• Build professional relationships with customers and other teams.
• Maintain professionalism and composure when interacting with all employees.
• Train backup staff and provide guidance on policies and procedures.
• Determine additional support needed for handling sensitive inquiries.
• Provide reception or concierge coverage as required.

Competencies

• Strong verbal and written communication skills.
• Excellent customer service abilities.
• Proficiency with MS Office Suite and PC skills.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of multi‑function device (MFD) equipment.
• Understanding of shipping/receiving procedures and ability to follow instructions.
• Independent work style with capability to complete projects.
• Ability to select appropriate packing methods and validate packing slips.
• Flexibility to work varied schedules and hours.

Qualifications

• High School Diploma or equivalent (required).
• 6+ months prior work experience preferred.
• Ability to work assigned hours as determined by the manager.
• Excellent organizational and time‑management skills.
• Analytical abilities and problem‑solving aptitude.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer‑based systems required for the position.
• Professional appearance and attitude.
• Adherence to all company policies and procedures.

Physical Demands

Approximately 50 % of the time this role requires the following physical abilities:

• Fine and gross motor skills to grasp, lift, or move packages on a standard wheeled cart (capacity up to 60 lb).
• Ability to walk, bend, kneel, stand, and sit for extended periods.
• Manual dexterity for operating office machinery (phone, copy machines, binding equipment, etc.).
• Frequent lifting or moving of 40 lb or greater.

Travel: None or negligible.

Pay

Pay Range: $23 – $23 USD (final offer depends on skills, experience, location, and other factors).

Benefits

• Career growth opportunities and learning & development programs.
• Recognition programs for all employee levels.
• Paid Time Off: Minimum 80 hours/year for full‑time; 1 hour per 30 hours worked for part‑time/temporary.
• Bonuses for employee and client referrals.
• Medical, dental, vision, HCFSA, DCFSA, HSA, commuter transit and parking pre‑tax plans.
• Supplemental life insurance, accident insurance, critical illness, hospital indemnity.
• Legal program, identity theft protection, pet discounts, pet insurance.
• Group home and auto insurance, employee assistance program (EAP), short‑term disability, life insurance.
• Education discounts, 401(k) with matching, entertainment discounts.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services such as workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations in banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. SPS embraces employee uniqueness and is committed to fair and equal treatment, promoting a culture of access, inclusion, equity, and diversity.