Customer Support Specialist

Primary Responsibilities

• Be a strong customer advocate
• Acquire and maintain an intimate understanding of all MTP Software products, tools, customers, and customer needs.
• Provide end-user support to customers via telephone, email and remote desktop.
• Provide first-tier technical assistance to customers via telephone, email and remote desktop.
• Escalate technical support issues to senior support staff and the development team as necessary.
• Document commonly-encountered issues and solutions in the company's Knowledge Base.
• Assist with customer implementations as needed.
• Assist the sales team by preparing, configuring and maintaining product demonstrations.

Required Qualifications

• Bachelor's or Associate's degree
• Ability to work in a fast paced environment
• Ability to manage multiple tasks
• Strong oral/written communication and listening abilities
• Excellent problem-solving skills
• Experience working with the Windows operating system
• A professional, can-do attitude, and the desire to learn something new every day
• Ability to work independently and in a team setting

Helpful Qualifications

• Familiarity or experience with Microsoft Outlook, Excel, Word, Access and/or SQL Server
• Familiarity or experience with HTML and/or web-design software
• Graphic design skills and/or experience with Adobe Photoshop or Flash
• Experience with one or more programming languages