Office Supervisor - Dental

Key Responsibilities

• Lead and support front desk operations to ensure efficiency, accuracy, and an excellent customer experience
• Supervise Customer Relations Specialists, provide coaching, conduct performance evaluations, and assist with staff scheduling
• Ensure adherence to protocols, maintain a goal-oriented work environment, and collaborate with the Regional Office Manager on staffing and onboarding
• Serve as the first point of contact for resolving escalated patient concerns and operational issues
• Review sliding fee paperwork and ensure appropriate processes are followed
• Provide backup coverage when needed, including phones, scheduling, registration, collecting co-pays, and verifying patient paperwork and insurance
• Maintain office efficiency and patient flow, providing updates and recommendations to the Regional Office Manager

Requirements

• High School/GED required
• At least two (2) years experience as a front office staff member in a medical, behavioral, or administrative setting preferred
• Supervisory Experience Preferred
• Experience with a multi-line phone system and professional phone skills preferred
• Knowledge of Microsoft Office Suite preferred
• A valid, unrestricted driver's license and agency established minimum automobile coverage required

Skills and Knowledge & Expertise

• Confidence in managing schedules, processes, and payment workflows
• Ability to remain calm and compassionate in high-pressure or escalated situations
• Eagerness to create a positive and organized environment for both patients and staff
• Passion for expanding access to dental health services in underserved communities