OFFICE SUPERVISOR -

About the role

Organize, coordinate and oversee a variety of administrative operations and fiscal duties. Directly supervise, monitor and train lower level staff. Act as a liaison for assigned department. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.

Shift differentials

• 17% Weekday Nights
• 26% Weekend Nights
• 15% Weekend Days

Responsibilities

• Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable
• Supervise, assign and review the work of lower level staff; provide and/or coordinate staff training; recommend discipline or corrective measures as appropriate
• Operate and maintain a variety of office equipment
• Perform routine personnel and payroll functions; monitor and maintain sick and annual leave records
• Serve as assigned department liaison with other UNMH departments and outside agencies; provide quality service to internal and external customers
• Review and ensure patient billing is accurate and in compliance with financial policies, procedures and contractual requirements
• Ensure an adequate stock of supplies and proper functioning and inventory of equipment
• Ensure accurate maintenance of patient's medical records and that patient records are treated as confidential information
• Perform a variety of routine word processing and clerical duties as necessary
• May be responsible for all revenue and expense activities of the department, including trends analysis and variance explanations
• Perform related duties and responsibilities as required
• Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
• Deliver quality service and act in a positive way with all customers to complete assigned functions; identify, recommend and implement opportunities for continuous improvement
• May handle cash and cash related transactions; record transactions and balance cash fund; maintain and monitor fiscal activities for assigned department
• Responsible for the accuracy of the Master Schedule, bumps, and cancellations, if applicable
• Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in a variety of research projects to develop service plans; may propose changes to program policies and procedures
• Develop efficient organizational structure. Supervise employees and select, terminate, train, educate, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiatives

Qualifications

• High School or GED Equivalent
• 2 years directly related experience
• Computer, typing, and spreadsheet applications skills

Physical conditions

Sedentary Work: Exerting up to 10 pounds of force occasionally (activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working conditions: No or min hazard, physical risk, office environment