Office Supervisor

Schedule: Monday-Friday 8am-5pm

About the role

As the Office Supervisor, you'll play a vital role in ensuring smooth front-office operations while supporting our mission to deliver compassionate, integrated care to communities that need it most. This leadership role oversees Customer Relations Specialists (CRS) within our medical or behavioral health services and ensures an exceptional experience for every patient walking through our doors.

This is a great opportunity for someone who enjoys leading frontline staff and ensuring seamless patient flow, has strong attention to detail and a passion for operational excellence, is confident handling patient concerns and resolving issues with professionalism, and wants to make a meaningful impact in a nonprofit healthcare setting where every role supports whole-person wellness.

Responsibilities

• Guide and support reception operations, ensuring accurate payment posting, batch verification, deposits, and required reporting
• Review and approve sliding fee paperwork and ensure protocol compliance
• Serve as the first point of contact for resolving escalated patient concerns
• Oversee scheduling of Customer Relations Specialists and ensure provider schedules are accurate
• Supervise, coach, and evaluate Customer Relations Specialists; assist with onboarding and communication of policies
• Provide backup support as needed, including patient registration, demographic entry, intake review, scheduling, insurance verification, collecting co-pays, and sliding fee eligibility checks
• Monitor office efficiency and patient flow; share updates and concerns with the Regional Office Manager
• Maintain confidentiality and adhere to HIPAA guidelines, organizational policies, and required trainings
• Support operations at additional locations when needed
• Manage timecards, performance development/AIM processes, and progress toward strategic goals

Requirements

• High School/GED required
• At least two (2) years experience as a front office staff member in a medical, behavioral, or administrative setting preferred
• Supervisory experience preferred
• Experience with a multi-line phone system and professional phone skills preferred
• Knowledge of Microsoft Office Suite preferred
• A valid, unrestricted driver's license and agency established minimum automobile coverage required

You’ll be a great fit if you

• Take pride in keeping things organized and running smoothly
• Are proactive in solving problems and keeping both patients and staff supported
• Lead with empathy and professionalism, even in challenging situations
• Enjoy coaching and developing others while working alongside them
• Embrace Compass Health Network’s mission to bring integrated, culturally competent care to underserved communities