Office Services Assistant

About the Role

We are seeking an experienced Office Assistant Supervisor to join our team at our Global Support Center in Scottsdale, Arizona. This role supports a heart-filled, guest-led Pan-Asian dining experience while delivering meaningful value for our guests, Team Members, and shareholders.

Responsibilities

• Office Operations & Daily Support
  • Provide day-to-day administrative and office support with a high level of professionalism, accuracy, and responsiveness.
  • Greet Team Members, guests, vendors, and business partners in a warm, helpful, and brand-appropriate manner while supporting visitor coordination, badge and access processes, and general office inquiries.
  • Manage daily mail, shipping, receiving, package distribution, and related vendor accounts, including FedEx, UPS, USPS, and other delivery partners.
  • Maintain office/kitchen supply inventory, place orders, organize shared storage areas, and ensure common workspaces are neat, stocked, and functional.
  • Promptly communicate and help resolve issues related to mail systems, printers, shipping platforms, deliveries, building access, or service interruptions.
  • Assist with document preparation, filing, scanning, data entry, invoice support, and other administrative tasks for Human Resources, as assigned.
• Workplace Experience, Meetings & Events
  • Support meeting room readiness, including room reservations, setup, technology coordination, catering support, materials preparation, and post-meeting reset.
  • Assist with company events, leadership meetings, trainings, celebrations, and Team Member engagement activities at the Global Support Center.
  • Help create a workplace experience that reflects thoughtful service through attention to detail, anticipation of needs, and timely follow-through.
  • Partner with cross-functional teams to coordinate logistics, communicate updates, assign seating, and resolve office-related needs efficiently.
• Facilities, Safety & Vendor Coordination
  • Monitor common areas, conference rooms, kitchens, supply areas, and shared spaces to support clean, safe, sanitary, and guest-ready standards.
  • Submit and track basic facilities, maintenance, cleaning, security, and vendor requests, escalating issues as needed.
  • Support workplace safety practices, emergency preparedness activities, and compliance-related administrative tasks.
  • Maintain confidentiality and exercise sound judgment when handling Team Member, visitor, vendor, or company information.
• Continuous Improvement & Brand Support
  • Identify opportunities to improve office processes, organization, communication, and the Team Member experience.
  • Demonstrate discipline by following through on commitments, meeting deadlines, and keeping stakeholders informed.
  • Perform other duties and special projects as assigned.

Requirements

• High school diploma or equivalent required; associate degree or relevant administrative training preferred.
• Minimum of 2 years of administrative, office assistant, receptionist, facilities, hospitality, or customer service experience preferred.
• Experience supporting a corporate office, restaurant, hospitality, retail, or multi-unit organization preferred.
• Proficiency with Microsoft Office, Outlook, Teams, PowerPoint, and general office technology; willingness to learn new systems and tools.
• Strong written and verbal communication skills with a professional, service-oriented presence.
• Ability to work with a sense of urgency while balancing multiple priorities and interruptions.

Skills

• Hospitality-driven mindset with a genuine commitment to serving Team Members, guests, and partners.
• Excellent organization, follow-through, attention to detail, and time management skills.
• Ability to maintain composure, professionalism, and confidentiality in a fast-paced environment.
• Strong problem-solving skills and sound judgment when responding to office needs or escalating concerns.
• Positive team orientation with the ability to build relationships across departments and levels of the organization.
• Ability to lift, move, or carry office supplies, packages, and meeting materials as needed.

Competencies

• Customer/Client Focus
• Collaboration Skills
• Communication Proficiency
• Problem Solving/Analysis
• Thoroughness
• Time Management
• Integrity and Trust

Location

This is primarily an office-based position located at the P.F. Chang’s Global Support Center in Scottsdale, Arizona 85255. Candidates must currently reside in the greater Phoenix area and live within a reasonable commuting distance of the office.

Our Values

• Passion — We bring energy, heart, and purpose to every plate, and every guest, every time.
• Respect — We treat our Team Members and guests as we want to be treated.
• Innovation — We remain curious, aspirational, and forward-thinking.
• Discipline — We hold ourselves accountable to high standards and consistently deliver on our commitments.
• Excellence — We strive for perfection and aim higher in everything we do.

Benefits

• Comprehensive Benefits: Medical, dental, vision, and 401(K) starting on the 1st of the month following the hire date.
• Paid Vacation and Sick Time: 20 days per calendar year for full-time Global Support Center team members, prorated for new hires.
• Paid Holidays: 12 company-selected holidays plus 2 floating holidays per year.
• Competitive Pay & Performance Incentives: Annual bonuses based on Company performance.
• Professional Development: Tuition reimbursement for job-related programs.
• Lucky Cat Meal Card: Preloaded meal card for use at any corporate-owned P.F. Chang’s location.
• Exclusive Discounts: Access exclusive employee discounts.
• Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

Why Work For Us

Because it’s more than a job. We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.