Office of Economic Assistance Program Accuracy Specialist

Hiring Agency: Health & Human Services - Agency 25

Location: Statewide, NE

About the role

The Department of Health and Human Services (DHHS), Office of Economic Assistance, is seeking a highly motivated individual with keen attention to detail to join our team as a Program Accuracy Specialist. The successful candidate should possess good oral and written communications skills. Under limited supervision, a Program Accuracy Specialist is responsible for conducting quality assurance reviews of case management activities; coordinates with management and staff to develop and implement various strategies and initiatives to achieve the highest possible accuracy rate; performs related work as assigned.

Responsibilities

• Review completed cases and provide feedback and corrections to the field.
• Provide information to field workers when an error is determined.
• Interpret Economic Assistance policy and provide guidance to the field.

Requirements

• Two years’ experience in a health and/or human services field or public service organization with responsibility for determining eligibility, assessing public assistance needs, or case management using program rules and regulations.
• OR 24 semester hours of post-high school education in behavioral sciences, social sciences, public/business administration, adult education, or closely related field and experience in eligibility determination or assessing needs for public assistance and/or social services programs.
• Valid driver's license or the ability to provide independent authorized transportation.

Preferred Qualifications

• At least 3 years of experience as an Economic Assistance Social Services worker.
• Strong knowledge of public assistance program policies and eligibility requirements.
• Experience in eligibility determination, case management, quality control, or program integrity.
• Ability to accurately review and analyze complex cases and apply policy consistently.
• High attention to detail with strong analytical and problem-solving skills.
• Experience identifying error trends and documenting findings clearly and objectively.
• Proficiency with eligibility systems, data tracking tools, and federal/state reporting requirements.
• Strong written and verbal communication skills for collaboration and reporting.
• Ability to work independently, manage deadlines, and maintain confidentiality.

Knowledge, Skills, and Abilities

Knowledge of:

• Federal and State program regulations, laws, and case processing.
• Quality assurance and monitoring tools and methods.
• Case management practices including assessment, analyzing critical information, plan development and implementation, adult training theories, principles, and practices.
• Statistical data and collection methods.

Skill in:

• Teaching others.
• Monitoring and assessing work performance of others.

Ability to:

• Learn and apply agency policies and procedures.
• Interpret, explain, and apply State and Federal laws and regulations.
• Conduct data analysis, quality assurance reviews, and identify trends.
• Communicate with others to receive and relay information.
• Analyze situations and develop an appropriate course of action.
• Effectively interrelate with a wide variety of individuals.
• Formulate conclusions.
• Persuade others.
• Develop, implement, and present training programs.
• Conduct root cause analysis and recommend appropriate actions.

Pay

$23.126 per hour – non-exempt

Schedule

Monday – Friday; 8:00 AM – 5:00 PM

Occasional travel required.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities to help you get the most out of your career and life. Benefit eligibility may vary by position, agency, and employment status. For more information on benefits, please visit: State of Nebraska Benefits.