Economic Support Specialist

About the role

Economic Support Specialists perform work determining eligibility for public assistance programs including FoodShare, Medical Assistance, BadgerCare, and Child Care. This work is performed through a call center environment in a multi-county consortium, requiring strong customer service skills to assist clients effectively, provide accurate information, and ensure a positive experience during interactions. Additionally, good written communication skills are essential for accurately documenting casework and corresponding with members.

Responsibilities

• Determine eligibility for public assistance programs including FoodShare, Medical Assistance, BadgerCare, and Child Care.
• Absorb and apply complex rules and regulations related to public assistance programs.
• Provide accurate information and support to clients via phone and email.
• Document casework and maintain accurate records.
• Communicate effectively with clients to ensure a positive experience.

Requirements

• High School Diploma or GED.
• Three (3) years of post high school work experience in financial counseling, analysis or planning; child support, paralegal work, economic assistance, independent research or investigation, counseling in a human service agency, interpreting and applying complex rules or regulations, or related work experience.
• Post high school education from a recognized college or university may be substituted for the work experience on a year-for-year basis.

Qualifications

• Strong customer service skills.
• Good written communication skills.
• Ability to absorb and apply complex rules and regulations.

Skills

• Customer service skills.
• Written communication skills.
• Ability to absorb and apply complex rules and regulations.

Benefits

• Comprehensive compensation and benefits package including excellent health/dental/vision, life insurance, generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year).
• An exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan.
• Pay for performance system with performance-based merit increases and non-base performance awards.
• Employee wellness program offering various programs and tools to promote employee wellness and health.
• On-site health & wellness clinic.

Pay

The salary range for this position is $26.19 - $36.37 per hour.

Schedule

This position is part-time and works a flexible schedule to accommodate the call center environment.

About Us

Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouraged to learn and practice continuous improvement and LEAN principles.

EEO

EEO Statement: Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County. For further information visit: www.waukeshacounty.gov.