Economic Support Specialist

Job Summary

The Economic Support Specialist assists in addressing public needs and works with clients applying for Healthcare/FoodShare/Childcare. The position determines if clients are eligible for benefits and also provides assistance to long-term care applicants. The Specialist also refers clients to other county/statewide programs.

Essential Functions and Responsibilities

• 50% Call Center:

  • Receives calls from a five-county consortium for applications, renewals, interviews, changes.
  • Provides program/budget explanations, referrals.
  • Engages in conflict resolutions, document processing.
  • Queries and monitors state databases.

• 40% Determine Eligibility:

  • Process cases in a time-sensitive manner.
  • Verifies due dates.
  • Maintains Dashboard.
  • Processes documents (applications, renewals, six-month report, changes).
  • Queries and monitors state databases.
  • Uses mainframe, state wage match, Child support database.

• 8% Policy/Procedures/Training:

  • Research and reviews policy/procedures for each program.

• 2% Outside Resources:

  • Engages outside sources calling in for clients or questions regarding benefits.
  • Affords assistance to clients with outside sources for assistance (Forward Health, housing programs, legal services, state agencies).

Supervision Exercised

None

Minimum Education Qualifications

• Education and/or Experience Requirements:
• An Associate’s Degree required.
• One to two years of post-secondary education in related areas such as finance, human services, law, and bilingual is desirable.
• Upon hire, they must attend and complete state sponsored training complying with the requirements of Wis admin code DHS 254.03.
• Maintain competencies in all areas of economic support.

Licenses, Certifications, and Other Requirements

N/A

Minimum Knowledge, Skills, and Abilities Qualifications

• Good oral and written communication skills.

• Excellent reading and oral comprehension skills.

• Multi-tasking ability; good math skills.

• Excellent reasoning and critical thinking ability; and keyboarding skills are required.

• Knowledge of community resources and services.

• Knowledge of various types of real and personal property.

• Excellent customer service skills.

• Knowledge of care issues and costs associated with medical and nursing home care.

• Case management skills.

• Internet, email, and Microsoft Office, excel, and database skills are highly desired.

Physical Requirements

• Prolonged periods of sitting and working on a computer.
• Periodic periods of standing or walking.

EOE / ADA Statement

Ozaukee County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Ozaukee County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Benefits

• Health, dental, life, & vision insurance.
• Free employee health clinic & Teladoc.
• Paid holidays, vacation, & sick time.
• State of Wisconsin WRS defined benefit pension program.
• Bonus opportunities.
• Employee fitness room.
• Wellness program & wellness reimbursement.
• Tuition reimbursement & continuing education opportunities.