Office Manager- Suitland, MD

About the role

The Office Manager oversees the day-to-day operations of the clinic and is a key player in its success. This role involves planning, organizing, scheduling, and distributing workloads to ensure smooth clinic operations while maintaining high levels of customer satisfaction. The Office Manager coordinates department-level purchasing, policies, and procedures to ensure compliance with company standards, supports clinic operations, and assists the Clinical Director. They also participate in performance management discussions as requested.

Responsibilities

• Operational Management and Staff Coordination:
  • Supervise daily operations and coordinate staff schedules to ensure full coverage.
  • Oversee in-clinic orientation and track progress for new team members.
• Customer and Client Service:
  • Handle front desk activities, including greeting visitors, coordinating client and family interactions, and managing phone communications.
  • Serve as the initial escalation point for client and family inquiries, assisting with complex cases as recommended by the Clinical Director.
• Scheduling and Resource Allocation:
  • Collaborate with the centralized scheduling department to optimize client and staff schedules.
  • Monitor and adjust daily schedules and resource allocations as needed.
• Meeting and Workflow Coordination:
  • Organize, schedule, and facilitate monthly team meetings.
  • Coordinate with the Clinic Director on workflow changes, schedule adjustments, and operational changes.
• Team Member Administration:
  • Manage attendance and ensure accurate time recording.
  • Participate in onboarding and offboarding processes, including logistics and device collection from departing staff.
• Additional duties as assigned.

Requirements

• Bachelor’s degree in healthcare, business administration, or a related field.
• 3 years of progressive leadership experience in a healthcare facility or clinic.
• Previous supervisory experience preferred, particularly in registration or clinic operations.
• Knowledge of basic customer service principles and practices.
• Proficiency with computer systems, including client or medical databases.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology and familiarity with ABA terminology.
• Ability to deliver a high level of customer service.
• Strong teamwork and communication skills across all organizational levels.
• Strong organizational and time management skills.

Work Environment

• Ability to occasionally lift and transport items weighing up to 25 pounds (e.g., office supplies, small equipment).
• Primarily sedentary role but involves prolonged standing, frequent movement within the clinic, and rising from a seated position.
• Comfort working near young children, including potential exposure to bodily fluids.
• Exposure to a range of odors, fluctuating temperatures, and occasional loud noises from clients.

Personality Traits

• Detail-oriented and highly organized.
• Communicative and collaborative.
• Committed to purposeful care.

Performance evaluations are conducted by the Regional Director of Operations and the Clinic Director.

Benefits

• Annual bonus plan.
• Medical, dental, and vision benefits.
• 401k with company match.
• Short- and long-term disability coverage.
• Paid time off (PTO), paid holidays, and paid family leave.
• Paid employee referral program.
• Opportunities for career advancement.

Pay

$24–$30 per hour.