Office Manager

About the role

Oversees money flow in and out of store and processes customer transactions for products or services sold in office. Provides leadership of office personnel and promotes customer service by assisting with locating products, conducting price verifications, and providing efficient checkout services.

Responsibilities

• Works in conjunction with upper management to train and develop partners, schedule, plan, assign, and direct work.
• Oversees store’s compliance with anti-money laundering (AML) and other governmental money regulations by reviewing money orders, check cashing, and Western Union activities.
• Conducts daily office audits, prepares and verifies bank deposit records, and runs reports as needed.
• Maintains accurate money count in drawer by checking out groceries, providing change, and closing out drawer.
• Balances cash register drawers and safe funds.
• Accountable for investigating and identifying stores overages and shortages and reports to upper management.
• Reviews cashier transaction reports for variance and alerts Store Director of concerns.
• Organizes and maintains office-related records.
• Collaborates with various retail support personnel to research and resolve office related issues.
• Generates, maintains, and balances records detailing purchases and transactions.
• Completes and files necessary documentation.
• Processes requests for Western Union, money orders, lottery tickets, coin redemptions, refunds, equipment rental, etc.
• Performs various store office activities such as ordering office supplies, assisting cashiers, answering incoming telephone calls, and coordinating email communications.
• Accesses or memorizes product codes and remains familiar with ad and special items.
• Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints.
• Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.

Requirements

• High School Diploma or GED and two or more years of related experience required.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• Must obtain Health Insurance Portability and Accountability Act (HIPAA) certification through Company LEARN program within 2 weeks of starting in role.
• Must obtain Tobacco/Alcohol certification (TABC/LACT/AATC) through Company LEARN program within 2 weeks of starting in role where applicable.
• Must obtain Anti-Money Laundering (AML) certification through Company LEARN program within 2 weeks of starting in role.

Qualifications

• Advanced knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Advanced knowledge of anti-money laundering and other government regulations relating to monetary transactions.
• Advanced knowledge of office procedures and systems.
• Intermediate knowledge of tender policies and procedures.
• Intermediate knowledge of cash register.
• Ability to lead and motivate others.
• Ability to count and calculate for the purpose of cash handling and sales transactions.
• Ability to effectively communicate (in written and verbal form) with customers and partners.
• Ability to remain courteous with customers at all times.
• Ability to work flexible schedules including nights, weekends and holidays.

Skills

• Advanced knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Advanced knowledge of anti-money laundering and other government regulations relating to monetary transactions.
• Advanced knowledge of office procedures and systems.
• Intermediate knowledge of tender policies and procedures.
• Intermediate knowledge of cash register.

Benefits

Comprehensive medical, vision, dental, and prescription coverage.

Flexibility and freedom: Paid time off to relax, recharge, and enjoy life.

Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to.

Savings for your lifestyle: Exclusive employee discounts on the things you need most.

Investing in your dreams: Scholarships and educational support to fuel your growth.

Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

Pay

Compensation details are confidential and will be shared during the interview process.

Schedule

Flexible schedule to accommodate store operations and customer needs.