Office Home Medical Equipment Coordinator

About the role

This position will coordinate administrative functions and workflows in providing clinical and billing services to Home Medical Equipment (HME) patients. Major responsibility will be to support the customer service, clinical, and billing functions for HME as well as support and follow-up for HME patients. This position has primarily clerical responsibilities with other duties that include office supply management and medical equipment procurement and coordination.

Responsibilities

• Support the customer service, clinical, and billing functions for HME
• Support and follow-up for HME patients
• Coordinate administrative functions and workflows
• Manage and triage department phone calls
• Manage office supply inventory
• Procure and coordinate medical equipment
• Perform clerical duties

Requirements

• One or more years of sales customer service experience in a durable medical equipment or business environment with high service standards required
• High school diploma/GED, associates or bachelor’s degree preferred
• Knowledge, skills, and abilities: Analytical, data entry and mathematical ability, moderate computer working knowledge, ability to multitask and coordinate projects, experience managing customer service issues via telephone, knowledge of sleep therapy supplies and equipment, product lines, and insurance guidelines for reimbursement
• Basic Life Support (BLS) certification preferred

Qualifications

• Advanced degree in relevant medical field (e.g., coding, medical administrative) preferred
• Four (4) years clerical/data entry experience preferred
• Previous medical and customer service experience at a Durable Medical Equipment company preferred
• Experience with inventory management, electronic health care management software, merchandising and performing retail transactions preferred
• Sales and customer service training a plus

Skills

• Analytical, data entry and mathematical ability
• Moderate computer working knowledge (i.e., Windows, Word, Excel, and Outlook)
• Ability to multitask and coordinate projects
• Customer service skills
• Knowledge of sleep therapy supplies and equipment, product lines, and insurance guidelines for reimbursement
• Advanced working knowledge of electronic medical record systems

Benefits

Designed To Support Your Total Health As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Pay

N/A

Schedule

8:30AM - 5:00PM, Monday - Friday, possible Saturday mornings