Office Assistant 2 (PCN 07-3011)

About the role

This position provides administrative/clerical assistance to the Anchorage Workers’ Compensation office. Duties include opening and distributing the mail, answering the main phone line, distributing documents in our electronic file system, maintaining office supplies, looking up case information to assist with administrative support to attorneys, medical providers, hearing officers and other professionals.

Responsibilities

• Greeting clients and answering phones
• Typing and entering data
• Sorting mail and filing
• Distributing documents in the electronic file system
• Maintaining office supplies
• Looking up case information for administrative support

Requirements

High school diploma or equivalent. One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs. Substitution of education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Qualifications

• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
• Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Skills

None specified in the job posting.

Benefits

Not specified in the job posting.

Pay

The wage for this position increased by 3% effective July 1, 2026. The wage listed in this job posting reflects the increase.

Schedule

Not specified in the job posting.