Office Administrator

Key Responsibilities

• Serve as the first point of contact for customers via phone and email
• Confirm and prepare for the next day's appointments and technician schedules
• Organize paperwork and digital files across ZMANA and affiliated businesses (Google Drive)
• Manage administrative workflows for the CEO's personal LLCs and nonprofit initiatives
• Track and report on utilities, licenses, and billing using QuickBooks Online and Salesforce
• Process Alarm.com RMAs and create accounts for new installations
• Maintain inventory of office and cleaning supplies, and reorder as needed
• Schedule vehicle safety checks and maintenance appointments
• Create and manage internal folders and documentation (e.g., KTO install folders)
• Support Leadership and Executive Admin in high-priority operational projects
• Aid in vendor coordination, document management, and general office operations

Preferred Skills & Experience

• Excellent verbal and written communication skills
• Highly organized, detail-oriented, and accountable
• Strong customer service skills and a positive, team-oriented attitude
• Comfort with Macs, Gmail, Google Workspace, and cloud-based tools
• Experience with QuickBooks Online and Salesforce (preferred but not required)
• 3–5 years of administrative or customer service experience
• Bachelor's degree or equivalent work experience
• Ability to learn and adapt quickly in a startup setting

Benefits

• Full medical, dental, and vision coverage
• Paid time off and holidays
• 401(k) plan
• Growth opportunities in a fast-paced tech startup environment