Office Administrator

About the role

The Office Administrator provides essential administrative and operational support to Necco's Community Behavioral Health programs. Key responsibilities include maintaining accurate staff and client records, generating reports, managing personnel files, and supporting fiscal and Medicaid services.

Responsibilities

• Enter and maintain accurate information within all required databases
• Generate reports as needed and notify team members regarding missing or incomplete documentation
• Track and manage employee personnel files and complete required background checks
• Upload necessary documentation into the appropriate databases in a timely and accurate manner
• Manage client files by tracking annual consents, enrolling clients, updating statuses, verifying information, and assisting with the discharge process
• Serve as a liaison to the finance team regarding office- and program-related billing concerns
• Collaborate with various departments to ensure accurate documentation and communication
• Provide outstanding customer service to clients, visitors, and staff
• Avoid offboarding tasks by gathering and processing required documentation
• Maintain confidentiality of all client and employee records
• Ensure staff caseloads remain accurate and up to date
• Conduct ongoing site-based quantitative audits of charts
• Report compliance status and documentation concerns to the Program Director
• Absorb and execute Necco's corporate culture principles and organizational strategy

Requirements

• Minimum 21 years of age
• High School Diploma required; degree preferred
• Minimum 3 years of experience in office administration, data entry, or billing
• Valid driver’s license and state minimum auto insurance coverage
• Excellent organizational, technological, written, and verbal communication skills
• Ability to navigate and utilize software programs (Microsoft Office, Electronic Health Records, databases, dashboards)
• Ability to enter accurate data in a timely manner
• Meet both scheduled and unscheduled deadlines
• Successful completion of all required criminal background checks
• Willingness to travel and complete required training
• Identify issues and discuss solutions with appropriate team members

Qualifications

• Passionate pragmatist about the company’s success, growth, efficiency, and program quality
• Problem-solver, financial steward, and collaborator
• Strategic thinker who thrives on leading from the front
• Communicator in search of decisions that deliver real results
• Courageous mutant, agile, and adaptable in the face of adversity

Skills

• Strong organizational and technological skills
• Effective written and verbal communication
• Ability to navigate and utilize software programs
• Timely data entry and management
• Confidentiality and attention to detail
• Teamwork and collaboration

Benefits

At Necco, we offer a supportive and inclusive work environment where you can thrive. We are committed to fostering a diverse and equitable workplace, and we welcome candidates from all backgrounds.

Pay

Compensation is competitive and commensurate with experience.

Schedule

The position offers a flexible schedule to accommodate the needs of the role and the community.