Office Administrator

About the role

The Office Administrator serves as the first impression for the organization and ensures efficient administrative operations while delivering friendly customer service and focusing on the organization’s mission and goals.

Responsibilities

• Serves as receptionist by responding to or forwarding all incoming calls in a cheerful, polite and professional manner.
• Maintains the phone system and voice mail messages, reporting any issues as they arise.
• Maintains general office space for a professional appearance.
• Plans and organizes multiple meeting prep & set up.
• Provides administration and clerical support to staff, as needed.
• Supports special projects as assigned.
• Retrieves mail from various locations, sorts and distributes daily.
• Provides a timely response to inquiries for information.
• Aids in organization special mailings.
• Maintains postage available to staff and reports expenses to the accounting department.
• Maintains budget for assigned area of responsibility, as needed.
• Assists others with preparing and shipping equipment to remote employees.
• Continuously reviews, edits and approves outgoing documents.
• Works collaboratively with staff to maintain a team environment to accomplish the tasks necessary to serve and support the organization.
• Serves as a point of contact for tribal governance and events.

Requirements

• Two – four years of post-secondary education in Business Administration or a related field strongly preferred.
• Four (4+) years of office management experience.
• Outstanding customer service skills.
• Ability to work independently and be self-motivated.
• Ability to meet deadlines and work under pressure.
• Ability to prioritize and manage work effectively and efficiently to accomplish tasks while managing multiple projects at the same time and delivering friendly service.
• Effective communicator (verbal, written and body language) and strong team player.
• Valid driver’s license for travel is required.
• Creativity and innovation with the ability to plan strategically.
• Ability to problem-solve rationally and with common sense.
• Proficient math skills (basic math principles, computations and interpretation of graphs).
• Intermediate level proficiency in Microsoft Suite products (Word, Excel, Outlook) skills is required.
• Knowledge of general office equipment (copiers, phones, computers, etc.).
• Ability to respect diversity and individual needs.

Physical Demands

• Physically mobile with reasonable accommodations.
• Ability to sit for extended periods of time.
• Ability to read computer screens, email and talk on the phone.
• Ability to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Ability to lift up to twenty-five (25) pounds.

Work Environment

• Professional, fast-paced and deadline-oriented environment in an office setting.
• Constant interaction with staff and customers.