Office Administrator

About the role

As an Agent Experience Coordinator, you are the first point of contact for customers visiting one of our Compass offices. Your responsibilities include overseeing office operations, supporting customers with various needs, and fostering a positive environment.

Responsibilities

• Welcome guests and manage office logistics
• Field and resolve customer inquiries via phone, email, and in-person meetings
• Support the adoption of Compass technology and related services
• Collaborate with the National Onboarding team on onboarding processes
• Provide basic marketing support
• Work collaboratively with other team members and departments
• Perform ad-hoc administrative tasks as needed

Requirements

• 1-2 years of experience in customer service, office management, hospitality, or operations
• Previous experience in real estate is a plus
• Experience with enterprise technology such as Zendesk, Salesforce, and Confluence
• Great listening skills and empathy for customer needs
• Strong problem-solving and analytical abilities
• Meticulous attention to detail and organizational skills
• Ability to work in the office during standard hours

Qualifications

• A passion for creating community within a space
• Positive and constructive approach to change

Skills

• Excellent verbal communication and presentation skills

Benefits

• Paid vacation, holidays, sick time, parental leave, and recharge leave
• Medical, tele-health, dental, and vision benefits
• 401(k) plan
• Flexible spending accounts (FSAs)
• Commuter program
• Life and disability insurance
• Maven (support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• Pet insurance

Pay

The base pay range for this position is $23.36 - $25.96 per hour. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits.

Schedule

This role is 100% in-office in Seattle, WA (Capitol Hill Office).