Office Administrator

About the role

As an Office Administrator, AKA "Agent Experience Coordinator," you will serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs. You will also manage the overall appearance and organization of the office, maintain supply inventory, and escalate facilities issues.

Responsibilities

• Resolve customer issues via phone calls, emails, and in-person meetings
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications

Requirements

You are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed. You have 1-2 years of previous experience in customer service, office management, hospitality, or operations. Previous experience in real estate is a plus, as is experience working with enterprise technology (such as Zendesk, Salesforce, Confluence).

Qualifications

• Great listening skills, connects well with others, and is empathetic of the customer's pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Skills

• Excellent interpersonal and communication skills
• Organizational and time management skills
• Customer service orientation
• Basic computer literacy and proficiency with Microsoft Office

Benefits

• Full range of benefits including medical, dental, vision, and life insurance
• 401(k) plan
• Flexible spending accounts (FSAs)
• Commuter program
• Employee Assistance Program
• Pet insurance
• Additional perks such as carpooling, parental leave, recharge leave, and more

Pay

The base pay range for this position is $23.00 - $25.00 per hour. Bonuses and restricted stock units may be provided as part of the compensation package.

Schedule

This role is 100% in-office in our Bucktown Office (1643 N Milwaukee Ave).