Office Administrator

Job Overview

Bigge Crane and Rigging Co. is seeking a dependable and detail-oriented Office Administrator to join our Gonzales, Louisiana branch (GNLA).

Responsibilities

• Process and reconcile expense reports submitted by field service technicians.
• Ensure timely and accurate submission of technician expenses in accordance with company policy.
• Review completed service work orders and prepare final bills for customer presentation.
• Coordinate with the Service Manager to ensure billing accuracy prior to customer delivery.
• Follow up with customers on outstanding service invoices to support collections.
• Process and record service billing transactions in accordance with branch procedures.
• Answer and direct incoming office phone calls for both the service and rentals departments.
• Provide professional, courteous assistance to customers and vendors by phone.
• Print Bills of Lading (BOLs) and manage outgoing and incoming freight documentation.
• Receive, log, and distribute incoming packages and deliveries.
• Request freight bids from Dispatch (Houston) on behalf of sales representatives.
• Build and prepare customer quotes and BELAs (Budgetary Equipment Lease Agreements) as directed.
• Manage Amazon Business and other supply orders for the office and branch facility.
• Maintain inventory levels and monitor office supplies to ensure the branch is consistently stocked.
• Plan and coordinate monthly shop luncheons, including catering arrangements and logistics.
• Support other team morale and branch event activities as needed.

Requirements/Qualifications

• Required: High school diploma or equivalent required; associate's degree or higher preferred.
• Minimum 2 years of experience in an administrative, office coordinator, or similar role.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel).
• Strong organizational skills with the ability to manage competing priorities.
• Clear and professional verbal and written communication skills.
• Able to work independently with minimal supervision.

Prior Experience

• Prior experience in a crane, rigging, heavy equipment, construction, or industrial services environment.
• Familiarity with freight quoting, billing processes, or work order management systems.
• Experience with Amazon Business, procurement portals, or facilities coordination.

Work Environment

This position is based on-site at our Gonzales, LA branch. The work environment includes a professional office setting adjacent to an active crane and equipment yard. The Office Administrator will interact regularly with field technicians, sales representatives, operations staff, customers, and vendors. A positive attitude, discretion, and team-first mindset are essential to success in this role.

Benefits

• Competitive pay and a matching 401(k) plan.
• Vacation, Company Holidays, and Sick Days.
• Flexible spending accounts / Health savings account.
• Reimbursement plan for the company Bring Your Own Device (BYOD) Policy.
• Career development and advancement opportunities within Bigge.

EEO Statement

Bigge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, military or veteran status.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.