Office Administrator
Best Choice Roofing · Jackson, MS · 3 wk ago
AdministrativeFull-time
About the role
The Office Administrator (OA) serves as a key member of the branch team, handling customer service, contract management, and administrative tasks to support the overall operations and success of Best Choice Roofing.
Responsibilities
- Manage incoming phone calls and email correspondence from homeowners and team members
- Serve as one of the primary points of contact for homeowners from contract signing through project start
- Maintain accurate and up-to-date customer records
- Support the Project Manager and General Manager with scheduling installations
- Contact homeowners to facilitate timely payments and follow up on outstanding balances
- Enter payments into the production system and ensure synchronization with financial platforms
- Affiliate with collections by coordinating with homeowners and the production team
- Process check payments and complete weekly bank deposits
- Monitor the status of jobs in the CRM and update Sales Managers accordingly
- Upload completed contract packets to the CRM system
- Perform day-to-day administrative duties to support branch operations
Qualifications
- Prior office administration experience preferred
- Excellent customer service and communication skills
- Experience in roofing or construction is a plus but not required
- Ability to work independently and as part of a team in a fast-paced environment
- Strong proficiency in Microsoft Office and familiarity with CRM systems
- Comfortable communicating by phone and email
- Detail-oriented with strong organizational and time-management skills
Benefits
Attractive Hourly Compensation
Career Growth: Over 90% of leadership roles are filled with internal talent, illustrating our commitment to helping our team to grow their skills and careers.
Flexible Schedule and a supportive team environment.
Company-enhanced benefits, including access to Medical, Life, Dental, and Vision insurance coverage as well as 401k for retirement.
Pay
Commensurate with experience
Schedule
Varies based on business needs