NON-EMERGENCY MEDICAL TRANSPORTATION DISPATCHER

Closing date: Monday, August 24, 2026, at 4:00 pm (DST). Applicant must have a valid, unrestricted insurable driver’s license. Resume and references are required.

Responsibilities

• Schedules non-emergency medical transportation services for patients and ensures that vehicles and drivers are available to meet patient needs.
• Knowledge of the Resource Patient Management System (RPMS), Arizona Health Care Cost Containment System (AHCCCS), and American Indian Health Program (AIHP) to verify patient insurance eligibility, demographic status, appointments, and to print provider referrals.
• Communicates with patients, healthcare providers, and transportation providers to ensure all parties are aware of the schedule and any changes that may occur.
• Maintains accurate records of all transportation requests, including patient information, pick-up and drop-off times.
• Monitors transportation routes and makes real-time adjustments to accommodate changes or delays.
• Identifies coordination of health insurance benefits for New Mexico and Arizona with AHCCCS and AIHP.
• Ensures compliance with the Privacy Act and HIPAA standards.
• Utilizes Maps software to create pin drops of location coordinates, navigate to residences and medical facilities.
• Provides clear instructions and assistance to drivers to ensure they are well-informed on their assignments.
• Maintains accurate and up-to-date records of transportation schedules, client details, and driver assignments.
• Creates trip sheet assignments for transport drivers.
• Provides reports and analysis of transportation services to management and stakeholders.
• Meets quality standards and adheres to company policies.
• Implements improvements to enhance the efficiency and effectiveness of the dispatch process.
• Performs other duties as assigned.

Requirements

• One (1) year of direct work experience.
• High School Diploma or HSE (Equivalency).
• First Aid and CPR Certification – may be obtained at time of employment.

Pay

$17.16 - $20.42/hour

Navajo/Indian Preference: FDIHB and its facilities are located within the Navajo Nation and, in accordance with Navajo Nation law, has implemented a Navajo/Indian Preference in Employment Policy. Pursuant to this Policy, applicants who meet the minimum qualifications for this position and who are enrolled members of the Navajo Nation will be given primary preference in hiring and employment for this position, and members of other federally recognized Indian tribes will be given secondary preference.