Non-Medical Transportation Dispatcher

Responsibilities

• Oversee the daily coordination of the Members/Riders schedules to and from the Day Center or appointments as assigned to Elite Transportation.
• Arrange the daily Logisticare Will Call trips in a manner that will satisfy Logisticare’s outlined requirements.
• Validate Logisticare trips and approve the Transportation Specialist’s time worked on a daily basis.
• Finalize time cards for the Transportation Specialists weekly and communicate personal time off and training hours that need to be paid each Monday to the payroll company for hours worked in the previous week.
• Participate in weekly Transportation Operations calls and provide feedback relative to the overall operations of the Elite Transportation service line.
• Coordinate compliance with Logisticare Requirements when Rider Complaints arise and gather all necessary supporting documentation per Elite Transportation policy.
• Log reported maintenance concerns for vehicles housed at the Depot the Dispatcher is assigned and coordinate with the contracted mobile mechanic as needed.
• Participate in an on-call rotation which includes early am/late pm and every other Saturday dispatching for Elite Transportation.