Non Medical Transportation Dispatcher

About the role

The Dispatcher oversees daily coordination of member/rider schedules to and from the Day Center or appointments, arranges Logisticare Will Call trips, validates trips and approves Transportation Specialist time, finalizes weekly time cards and communicates payroll details, participates in weekly operations calls, coordinates compliance with Logisticare requirements for rider complaints, logs maintenance concerns and coordinates with the contracted mobile mechanic.

Responsibilities

• Oversee the daily coordination of the Members/Riders schedules to and from the Day Center or appointments as assigned to Elite Transportation.
• Arrange the daily Logisticare Will Call trips in a manner that will satisfy Logisticare’s outlined requirements.
• Validate Logisticare trips and approve the Transportation Specialist’s time worked on a daily basis.
• Finalize time cards for the Transportation Specialists weekly and communicate personal time off and training hours that need to be paid each Monday to the payroll company for hours worked in the previous week.
• Participate in weekly Transportation Operations calls and provide feedback relative to the overall operations of the Elite Transportation service line.
• Coordinate compliance with Logisticare Requirements when Rider Complaints arise and gather all necessary supporting documentation per Elite Transportation policy.
• Be responsible for the logging of reported maintenance concerns for vehicles housed at the Depot the Dispatcher is assigned and shall coordinate with the contracted mobile mechanic as needed.

Requirements

• Previous professional experience with transportation of people including those with compromised mobility requiring wheelchair transportation (preferred)
• Has a clean driving record (required)
• Can meet health requirements of a DOT Physical (required)
• High School or GED equivalent (required)
• Experience in working around older adults and those with specialized care needs (preferred)

Schedule

• Participates in an on-call rotation that includes early morning/late afternoon shifts and every other Saturday.