Non-Emergency Dispatcher

Responsibilities

• Receives and processes incoming and outgoing telephone and radio communication.
• Differentiates between routine and priority messages, and initiates and follows through on responses as required in a prompt, professional, and caring manner.
• Maintains confidentiality and abides by all HIPAA and patient privacy policies and regulations.
• Complies with all local, state, and federal laws, regulations, and guidelines.
• Records all requests for service through handwritten and computer entries.
• Dispatches units through radio, telephone, or other equipment provided, by established protocols.
• Captures and maintains records of outsourced service requests.
• Escalates concerns and complaints related to outsourced service requests to the chain of command promptly.
• Maintains all units' and personnel's status and location at all times.
• Communicate and document all relevant information between the prehospital providers and receiving facilities.
• Maintains hospital diversion logs and provides notifications to stakeholders when appropriate.
• Troubleshoots all communications equipment problems and notifies the appropriate service agency for repair.
• Validates documentation (e.g., PCS forms) following established protocols.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 1-year customer service experience in a health care setting.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.
• AHA Basic Health Care Life Support HCP Certification within 6 months of entering position.
• Basic Tele-communicator Certification within 1 years of entering position.