Non-Emergency Medical Transportation Coordinator

About the role

The NMT Processor supports Medi-Cal Beneficiaries by coordinating transportation for eligible medical-related appointments. These include doctor visits, prescription pickups, physical therapy, and other approved services. The role ensures timely, accurate processing of transportation requests in alignment with DHCS guidelines.

Responsibilities

Coordinate transportation for Medi-Cal beneficiaries to medical-related appointments such as doctor visits, prescription pickups, physical therapy, and other approved services. Ensure timely and accurate processing of transportation requests in accordance with DHCS guidelines.

Requirements

• High school diploma or GED required.
• Minimum 6 months of customer service or administrative experience; healthcare or transportation coordination preferred.
• Strong attention to detail and ability to follow structured processes.
• Proficiency with Microsoft Office Suite (Word, Outlook, Teams) and internet browsers.
• Experience navigating case management or help desk systems is a plus.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities