No-Fault Account Specialist

Full-Time | Remote

Pay

$24.76–$27.83/hour

Responsibilities

• Obtain required patient authorizations through payer portals and by phone
• Respond to clinic inquiries via phone, email, and internal tasking systems
• Communicate authorization approvals, denials, and status updates to providers
• Partner with clinic staff to resolve authorization-related issues
• Follow up with insurance carriers on authorizations and claim payments, escalating issues as needed
• Manage daily work queues to meet established productivity standards
• Identify denial, underpayment, and overpayment trends and escalate as appropriate
• Follow up on and resolve unpaid or outstanding accounts with payers
• Maintain knowledge of HIPAA, OSHA, Risk Management, and compliance requirements
• Attend required staff meetings and training

Requirements

• 2+ years of experience in medical billing, accounts receivable, and denial management
• Knowledge of clinic operations, including patient registration, referrals, authorizations, and cash collections
• Understanding of insurance reimbursement, authorization and collection practices, and practice management systems
• Strong attention to detail and ability to manage multiple priorities while maintaining accuracy
• Strong interpersonal, written, and verbal communication skills
• Ability to maintain confidentiality and handle sensitive patient information appropriately
• Demonstrated leadership skills and ability to work collaboratively with clinic teams

Benefits

• 2 weeks PTO
• Sick time in accordance with state and local requirements
• 6 major holidays
• Company-matched 401(k) available once eligibility requirements are met
• MetLife Pet Insurance with flexible plans and 24/7 telehealth support
• Exclusive discounts through PlumBenefits and LifeMart