National Account Support Specialist

Job Description

The National Account Support Specialist provides overall support for client operations and relationships, serving as a consistent point of contact and ensuring a high level of service delivery.

• Coordinate daily activities
• Respond to client needs
• Support internal teams
• Ensure work is completed accurately and on time
• Maintain effective processes
• Resolve issues as they arise
• Promote smooth operations, strong collaboration, and positive client experiences

Responsibilities

• Client Support and Communication
• Serve as a representative for Diversified Maintenance in all client communications (in-person meetings, calls and email)
• Provide outstanding customer service to all customers, both internal and external
• Manage/support day to day operations for assigned clients
• Timely monitor and respond to general emails related to assigned responsibilities
• Support the Client Relations Executive, assisting with client needs and managing client-specific SLAs (Service Level Agreement) and Key Performance Indicators (KPIs)
• Partner with field operators to schedule/bill tag work
• Maintain master billing files; create and communicate service quotes to assigned clients
• Demonstrate independent decision-making capabilities regarding day-to-day operations
• Develop and implement processes to ensure compliance with client SLAs and KPIs

Qualifications

• Must possess a high school diploma or equivalent
• Must be able to obtain and maintain all necessary state or federal licensing requirements
• Minimum of one (1) year of professional-level experience utilizing Microsoft Excel and/or Google Sheets
• Ability to work independently or collaborate within a group to complete assigned tasks
• Computer skills including Microsoft products (Word, Excel, PowerPoint), G-Suite Products (Sheets, Docs, Slides), JD Edwards, Windows
• Well organized and able to manage multiple priorities on a daily basis
• Self-motivated and ability to take initiative
• Excellent oral and written communication skills
• Attention to detail
• Thoroughness, dependability, tact, and courtesy; ability to work in a team environment