New Store Opening - Manager - Service Experience - Mansfield Crossing Rack

About the role

As a Service Experience Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business. A day in the life includes:

• Driving store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
• Recruiting, hiring, training, developing and motivating your team – their success is your success
• Supporting your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
• Creating a solid business plan that enables your team to work together to meet service and sales goals
• Supporting the success of your department by driving continuous improvements

Requirements

• For Nordstrom Stores Roles: Prior experience in a Rack Store is preferred
• For Nordstrom Rack Roles: Prior experience in a Nordstrom Store is preferred
• 1+ years of successful retail management experience
• The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders
• Exceptional customer service skills and a passion to inspire others to deliver outstanding service
• Dynamic leadership skills and a proven ability to motivate and develop future leaders
• A proven track record of using key metrics to identify opportunities and drive business
• Effective communication skills
• The ability to work a flexible schedule based on business needs, including evenings and weekends

Pay

The pay range below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$55,500.00 – $89,000.00 Annual

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• This position may be eligible for performance-based incentives/bonuses