New Store Opening - Assistant Manager - Service Experience - Settlers Market Rack

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the fashion business, and has demonstrated skills in influencing, collaborating, and driving results while providing an exceptional customer experience.

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customer experience.
• Assist the Service Experience Manager in coaching a team of specialists to drive education efforts through influence and coaching, ensuring adoption of new behaviors and processes.
• Develop relationships with merchandising and store teams to lead and integrate change that promotes customer-driven initiatives.
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement.
• Protect the security and privacy of customer information, including education, compliance, and issue resolution.
• Perform all Service Experience, Cash Room, and Communication procedures as applicable.

Requirements

• A track record of successful results, including strong productivity and achievement of goals.
• Strong organizational, delegation, and follow-through skills.
• Clear and effective written and verbal communication, as well as strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in multiple operating systems such as MS Windows, iOS, and Android.
• A high school diploma or equivalent (preferred).

Pay

Pay range: $16.50 - $24.25 hourly. Offers are dependent on location, job-related knowledge, skills, and experience.

Benefits

• Medical, vision, and dental insurance.
• Retirement savings plan (401k).
• Paid time off (PTO) accruals and holidays.
• Life insurance and disability coverage.
• Merchandise discount and Employee Assistance Program (EAP) resources.
• Eligibility for performance-based incentives/bonuses (requirements may apply based on location, job level, classification, and length of employment).