New Store Opening - Assistant Manager - Service Experience - Tri Cities Center Rack

About the role

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion, and has demonstrated skills in influencing, collaborating, and driving results to provide an exceptional customer experience.

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customer experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes.
• Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer-driven initiatives.
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization.
• Assist with protecting security and privacy of customer information, including education, compliance, and disposition of issues.
• Perform all Service Experience, Cash Room, and Communication procedures as applicable.

Requirements

• A track record of successful results, such as strong productivity and achievement of goals.
• Strong organizational, delegation, and follow-through skills.
• Clear and effective written and verbal communication as well as strong interpersonal skills.
• The ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in multiple operating systems such as MS Windows, iOS, and Android.
• A high school diploma or equivalent (preferred).

Pay

Pay range: $18.25 - $27.00 hourly. Offers are dependent on location, job-related knowledge, skills, and experience.

Benefits

• Medical, vision, and dental insurance.
• Retirement plan (401k) with performance-based incentives/bonuses.
• Paid Time Off (PTO) accruals and holidays.
• Life insurance and disability coverage.
• Merchandise discount and Employee Assistance Program (EAP) resources.

Eligibility requirements may apply based on location, job level, classification, and length of employment.