Network Intelligence Advisor - US West

About the role

Kentik is seeking a Network Intelligence Advisor to join our Professional Services team. This role serves as a "technical architect" for our customers, helping them integrate Kentik into their unique environments, solve complex technical problems, and unlock advanced use cases.

Responsibilities

• Lead and execute technical professional services projects, ensuring successful implementation of advanced features and integrations
• Provide expert guidance on network observability, helping customers design and optimize their infrastructure using Kentik insights
• Proactively dig into customer usage patterns and network data to uncover untapped opportunities to provide value
• Identify where the customer can gain more visibility and recommend specific features or workflows to help them achieve their goals
• Help customers integrate Kentik with their own in-house tools, systems, and workflows, utilizing APIs and scripting where necessary
• Conduct technical check-ins to maintain high success rates, share new features/roadmap, and identify new opportunities for customers to expand their use of the platform
• Act as a champion for customer requirements, channeling detailed technical feedback and feature requests to the Product Management organization
• Partner with Customer Success, Product, and Engineering teams to deliver results and ensure alignment with customer goals

Requirements

• 5+ years of experience in a high-tech solutions engineering, professional services, or network engineering role
• Strong demonstrable understanding of network and application protocols, including Netflow, BGP, SNMP, DNS, TCP/IP, and HTTP, and their use for infrastructure design and operations
• Proven experience managing Cisco/Juniper routers and Linux servers
• Familiarity with network observability or monitoring suites (e.g., Kentik, Netscout Arbor, Splunk, Dynatrace, Catchpoint, etc.)
• Exceptional verbal and written communication skills, with the ability to conduct deep technical conversations with staff-level engineers and architects
• Understanding of DDoS attacks and basic mitigation methods
• Technical curiosity - you have a drive to constantly ask “how” or “why” and a relentless pursuit of new knowledge and best practices
• Ability to travel up to 25% of the time to interact with customers at their offices or at industry events

Qualifications

• Experience with Python, Bash, Ansible, etc. for automation and tool integration
• In-depth knowledge of one or more public cloud architectures (e.g., AWS, GCP, Azure)
• Familiarity with technologies such as LibreNMS, Elastic, Grafana, and Prometheus
• Database and/or SQL experience

Skills

Studies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don’t match all of the qualifications, your skills and experience could be valuable in this role!

Benefits

The true meaning of Kentik is visibility. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik. We don’t look for individuals who fit the culture, but those who will continue to add to the culture. We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status.

Pay

Kentik offers a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on. The base salary range for this position is: $144,000 - $168,000, with an expected overall targeted earnings (OTE) range of: $180,000 - $210,000. The salary range and OTE reflect the low and high end of the U.S. range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual salary offered may be lower or higher than the stated range depending on various factors, including but not limited to: Experience with the skill sets required for success, Demonstrated competencies and potential.

Schedule

We are a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career.