Network Intelligence Advisor - US East

About the role

Kentik is seeking a Network Intelligence Advisor to join our Professional Services team. This role serves as a "technical architect" for our customers, helping them integrate Kentik into their unique environments, solve complex technical problems, and unlock advanced use cases.

Responsibilities

• Lead and execute technical professional services projects, ensuring successful implementation of advanced features and integrations
• Provide expert guidance on network observability, helping customers design and optimize their infrastructure using Kentik insights
• Proactively dig into customer usage patterns and network data to uncover untapped opportunities to provide value
• Identify where the customer can gain more visibility and recommend specific features or workflows to help them achieve their goals
• Help customers integrate Kentik with their own in-house tools, systems, and workflows, utilizing APIs and scripting where necessary
• Conduct technical check-ins to maintain high success rates, share new features/roadmap, and identify new opportunities for customers to expand their use of the platform
• Act as a champion for customer requirements, channeling detailed technical feedback and feature requests to the Product Management organization
• Partner with Customer Success, Product, and Engineering teams to deliver results and ensure alignment with customer goals

Requirements

• 5+ years of experience in a high-tech solutions engineering, professional services, or network engineering role
• Strong demonstrable understanding of network and application protocols, including Netflow, BGP, SNMP, DNS, TCP/IP, and HTTP, and their use for infrastructure design and operations
• Proven experience managing Cisco/Juniper routers and Linux servers
• Familiarity with network observability or monitoring suites (e.g., Kentik, Netscout Arbor, Splunk, Dynatrace, Catchpoint, etc.)
• Exceptional verbal and written communication skills, with the ability to conduct deep technical conversations with staff-level engineers and architects
• Understanding of DDoS attacks and basic mitigation methods
• Technical curiosity - you have a drive to constantly ask “how” or “why” and a relentless pursuit of new knowledge and best practices
• Ability to travel up to 25% of the time to interact with customers at their offices or at industry events

Qualifications

• Experience with Python, Bash, Ansible, etc. for automation and tool integration
• In-depth knowledge of one or more public cloud architectures (e.g., AWS, GCP, Azure)
• Familiarity with technologies such as LibreNMS, Elastic, Grafana, and Prometheus
• Database and/or SQL experience

Skills

• Technical curiosity and problem-solving skills
• Ability to communicate effectively with both technical and non-technical stakeholders
• Experience with network monitoring and observability tools
• Knowledge of network protocols and architecture
• Experience with cloud platforms and APIs

Benefits

We offer a competitive salary and benefits package, including:

• Competitive base salary range: $144,000 - $168,000, with an expected overall targeted earnings (OTE) range of: $180,000 - $210,000
• Full remote work option
• Flexible work schedule
• Comprehensive health and wellness programs
• Professional development opportunities
• Employee recognition and rewards

Pay

The base salary range for this position is: $144,000 - $168,000, with an expected overall targeted earnings (OTE) range of: $180,000 - $210,000.

Schedule

The role requires up to 25% travel to interact with customers at their offices or at industry events.