National Strategic Accounts Manager, US

Key Responsibilities

• Develop and implement BVI’s global strategic account strategy and governance model.
• Establish strategic account segmentation and prioritization criteria across: Private Equity-backed Ophthalmology Platforms, Government and Institutional Healthcare Systems, Enterprise Ophthalmology Organizations, and Key Academic Centers of Excellence.
• Lead executive-level engagement with key strategic customers and enterprise stakeholders.
• Develop executive sponsorship programs and annual business review processes.
• Create enterprise growth plans that drive expansion and cross-selling opportunities across: IOLs, Cataract and VR Surgical Consumables, Glaucoma Technologies, and Future Innovation Platforms (Cat/VR Platforms).
• Establish Centers of Excellence and reference site programs.
• Develop academic partnerships, fellow and resident engagement programs, and future surgeon initiatives.
• Partner with commercial leadership to identify standardization and platform expansion opportunities across strategic customers.
• Collaborate with Upstream and Downstream Marketing, KOL/Professional Education, Operations, Finance, Corporate Contracting, and Customer Service to ensure coordinated customer engagement and execution.
• Serve as executive sponsor for strategic account escalations and customer experience improvement initiatives.
• Monitor strategic account performance metrics and communicate progress through executive reporting and business reviews.

Qualifications

• 5+ years of experience with strong understanding of ophthalmology, healthcare systems, and enterprise healthcare organizations.
• Experience developing and executing strategic account programs across multiple regions and markets.
• Proven ability to build executive-level customer relationships and influence senior stakeholders.
• Strong business planning, financial analysis, and strategic thinking skills.
• Demonstrated success leading cross-functional initiatives within matrix organizations.
• Ability to balance long-term strategic planning with operational execution.
• Strong communication, presentation, and negotiation skills.
• Ability to identify and develop scalable growth opportunities across multiple product categories.