National Operations Coordinator - Field Service Onboarding

Onboarding Coordination

Manage and execute end-to-end onboarding processes for CPS Field Service new hires at a national level. Coordinate all onboarding logistics to ensure new employees are fully equipped and operational from day one. Partner with Field Service personnel, leadership, and external partners to facilitate a smooth onboarding experience.

Equipment & Resource Provisioning

Coordinate and oversee assignment of company vehicles, including ordering, transfers, and rental arrangements when required. Arrange procurement and setup of laptops, mobile devices, and other required technology. Ensure timely distribution of personal protective equipment (PPE) and technical toolkits.

Systems & Access Management

Facilitate setup of all required system access, including but not limited to Salesforce, SAP, Power Apps, Outlook, and other business-critical platforms. Serve as the primary point of contact for new hires regarding IT-related onboarding issues and tickets. Monitor and follow through on system access requests to ensure completion within required timelines.

Training & Logistics Support

Coordinate travel arrangements for training, including flights, hotel accommodations, and transportation, as needed. Collaborate with Field Service management to align onboarding schedules and training requirements.

Administrative & Operational Support

• Adhere to and enforce all National Operations team processes, procedures, and standards.
• Maintain accurate records and tracking of onboarding activities and deliverables.
• Support continuous improvement initiatives to enhance onboarding efficiency and effectiveness.
• Provide consistent communication and status updates to stakeholders throughout the onboarding process.

Qualifications

• Required (Basic): Bachelor’s Degree or pursuing a Bachelor’s Degree from an accredited institution, with anticipated graduation date no later than 12/31/2027. Minimum of three (3) years experience of administrative, operations, onboarding coordination, field service support or related role. Must be legally authorized to work in the United States without company sponsorship, now or in the future.
• Preferred Qualifications: Experience working with SalesForce and SAP. Self-starter and motivator. Proven/Strong written and oral communication skills. Strong time management skills. Attentive to details, and focus on customer satisfaction. Independent judgment is required to plan, prioritize and organize diversified workload. Ability to handle change in a fast-paced environment. Administrative skills including proficiency with Microsoft applications (PowerPoint, Outlook, Word, and Excel). Ability to multi-task, prioritize and complete requests and assignments in a timely manner.

Benefits

Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview.