Coordinator-Field Services Operations

About the role

The Coordinator-Field Services Operations position is a multi-faceted role responsible for coordinating and completing Field Service operational responsibilities for assigned markets. This includes inventory management, monitoring market inventory levels, managing the movement of inventory, issuing equipment/supplies, ordering and processing orders, maintaining inventory logs, receiving shipments, tracking shipments, leading inventory reconciliations, and supporting local market teams.

Responsibilities

• Inventory management for assigned market(s)
• Maintain appropriate inventory levels using related systems/applications
• Order and process orders for inventory and materials needed for market operations
• Manage the movement of inventory into and out of markets
• Issue equipment/supplies from inventory to technicians, other TDS associates, and third-party vendors
• Receive shipments and track regulated & deregulated inventory and materials
• Track delinquent shipments
• Lead inventory reconciliation, CPR (Continuing Property Records) audit and SOX (Sarbanes-Oxley) compliance checks
• Serve as the single point of inventory contact for vendors and internal groups
• Operate a forklift to unload inventory and move it within the warehouse
• Partner coordination
• Communicate with TDS customers, including confirming or rescheduling technician visits, communicating unscheduled visits, and coordinating drop installs
• Follow up on installs and retrievals from assigned field tasks
• Review open order reports and take action to ensure completion
• Follow up on reports from SAP for open and closed projects
• Coordinate with drop install vendors when needed, including assisting with resolution to any property damage incurred during drop installations
• Ensure timely review and follow up of notification of orders and tickets
• Ensure that completed work and inventory is captured correctly and timely to ensure the timely keying out of materials and closing of orders
• Local market team support
• Document, track, and submit information needed for manual bills in assigned territory
• Aid in resolving customer and vendor escalations

Qualifications

• Associates degree (or higher) OR 2+ years professional work experience
• 2+ years administrative support with internal and external customer experience OR current military service, or prior military service with honorable discharge
• Valid driver's license
• Follows TDS attendance guidelines
• Ability to manage multiple projects simultaneously and take on increasing responsibilities
• Knowledge of Microsoft Office Suite products, preferably to include Excel and Word
• Understanding of telecommunications industry and telecom products and services is preferred
• Adaptable to rapid changes
• Problem-solving skills (e.g., customer complaints, troubleshooting)
• Ability to be certified to operate a forklift

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect.