Coordinator-Field Services Operations

About the role

The Coordinator-Field Services Operations position is a multi-faceted role responsible for coordinating and completing Field Service operational responsibilities for assigned markets. This includes inventory management, monitoring market inventory levels, managing inventory movements, issuing equipment/supplies, ordering inventory and materials, maintaining inventory logs, receiving shipments, tracking shipments, leading inventory reconciliations, and serving as the primary contact for vendors and internal groups.

Responsibilities

• Inventory management for assigned market(s)
• Maintain appropriate inventory levels using related systems/applications
• Order and process orders for inventory and materials needed for market operations
• Manage vendor communications and tasks across internal teams and external contractors
• Coordinate with TDS customers for confirmation of or rescheduling of technician visits
• Create new projects, prepare Site Survey checklists, and follow up on installs and retrievals
• Review open order reports and take action to ensure completion
• Follow up on SAP for open and closed projects
• Coordinate with drop install vendors when needed, including assisting with resolution to any property damage
• Ensure timely review and follow up of notification of orders and tickets
• Ensure that completed work and inventory is captured correctly and timely to ensure the timely keying out of materials and closing of orders
• Support local market teams by coordinating vendor meetings, assisting with dispatching assignments, processing invoices, assigning and maintaining logs for test equipment and tools, ordering and canceling facilities access keys, returning equipment, maintaining repair and vehicle logs, updating contact lists, and performing office safety checks
• Support Field Service Managers by documenting, tracking, and submitting information needed for manual bills in assigned territory, assisting with customer escalations, and assisting with vendor escalations

Requirements

• Associates degree (or higher) OR 2+ years professional work experience
• 2+ years administrative support with internal and external customer experience OR current military service, or prior military service with honorable discharge
• A valid driver’s license
• Ability to manage multiple projects simultaneously and take on increasing responsibilities as they evolve over time
• Knowledge of Microsoft Office Suite products, preferably to include Excel and Word
• Understanding of telecommunications industry and telecom products and services is preferred
• Problem-solving skills (e.g., customer complaints, troubleshooting)
• Ability to adapt to rapid changes
• Ability to be certified to operate a forklift

Qualifications

• Job Qualifications: Associates degree (or higher) -OR- 2+ years professional work experience. 2+ years administrative support with internal and external customer experience -OR- current military service, or prior military service with honorable discharge. Must have and maintain a valid driver’s license Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
• Other Qualifications: Ability to manage multiple projects simultaneously and take on increasing responsibilities as they evolve over time. Knowledge of Microsoft Office Suite products, preferably to include Excel and Word. Understanding of telecommunications industry and telecom products and services is preferred Ability to adapt to rapid changes. Problem solving skills (e.g., customer complaints, troubleshooting). Ability to be certified to operate a forklift.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Access to Associate Resource Groups

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect.